“Our employee turnover fell from 20% to 14% the first year, and continued down to 8% in subsequent years. It costs us over $20,000 to recruit and train a new employee, so this savings was significant. By having our inspectors perform more diligent inspections, we reduced our claims from 2.5% of revenue to under 1% today, saving over $800,000 annually.”

“The program yielded significant returns, both in terms of a reinforced culture and higher quality service, but the financial returns, which were not anticipated, more than made up for the cost of the program. The program had a financial impact in three areas: recruitment, turnover and client satisfaction.”